SpearWerx LLC — SMS Messaging Program
Effective Date: October 11, 2026
These Terms and Conditions describe the customer-service text messaging program offered by SpearWerx LLC (“SpearWerx,” “we,” “us,” or “our”).
By expressly agreeing to receive SMS messages from SpearWerx, you consent to receive messages consistent with these terms.
1. Program Description
SpearWerx LLC offers optional, customer-requested SMS messaging to assist customers with product information, existing orders, shipping, and customer support.
Messages may include:
- Shopify order status information.
- Shipping updates and tracking links.
- Customer-requested product links and information.
- Responses to customer-service inquiries.
Messages are sent only in connection with customer requests and appropriate consent.
This program is not intended for unsolicited promotional or marketing messages.
2. How to Opt In
Customers may request SMS messages during customer-initiated telephone calls to SpearWerx at 814-679-5096.
Before sending messages, our telephone receptionist, Jennifer, explains the SMS program and requests explicit verbal consent.
Customers must affirmatively agree and confirm their mobile telephone number.
Providing a telephone number, placing an order, or contacting customer service does not automatically constitute SMS consent.
Consent to receive SMS messages is voluntary and is not required to make a purchase.
Our consent procedure is described at:
3. Message Frequency
Message frequency varies based on your requests.
Messages are sent in response to customer-requested information and support needs.
There is no fixed number of messages per day, week, or month.
4. Message and Data Rates
Message and data rates may apply.
Your wireless carrier may charge fees for receiving or sending text messages according to your mobile service plan.
SpearWerx is not responsible for charges imposed by your wireless carrier.
5. Opt-Out Instructions
You can cancel SMS messaging at any time by replying STOP to a SpearWerx text message.
Once your opt-out request has been processed, you will no longer receive messages under this program unless you subsequently provide new authorization.
Opting out of SMS does not affect your ability to purchase SpearWerx products or contact customer service through other available methods.
6. Help and Customer Support
Reply HELP to a SpearWerx text message for assistance.
You may also contact SpearWerx directly:
Telephone: 814-679-5096
Email: customerservice@spearwerx.com
Website: https://spearwerx.com/
7. Supported Carriers and Delivery
SMS availability depends on wireless network and carrier support.
SpearWerx cannot guarantee that every message will be delivered immediately or successfully.
Carriers are not liable for delayed or undelivered messages.
Service may be affected by network outages, device settings, carrier restrictions, or other circumstances outside our control.
8. Customer Privacy
SpearWerx respects customer privacy and limits the use of SMS-related information to legitimate business and customer-service purposes.
We do not sell or share SMS opt-in data or personal information with third parties for marketing purposes.
For more information about how SpearWerx collects, uses, and protects customer information, please review our Privacy Policy:
9. Changes to These Terms
SpearWerx may update these Terms and Conditions to reflect changes in its messaging program or applicable requirements.
Updated terms will be published on our website with a revised effective date.
10. Contact Information
SpearWerx LLC
13100 Juva Road
Union City, PA 16438
United States
Telephone: 814-679-5096
Email: customerservice@spearwerx.com
Website: https://spearwerx.com/