SpearWerx LLC — Customer-Service Text Messaging
Effective Date: October 11, 2026
1. Overview
SpearWerx LLC uses a verbal opt-in procedure for its customer-requested SMS messaging program.
This page documents how customers authorize SpearWerx to send text messages related to their orders, shipping information, product inquiries, and customer-support requests.
SMS consent is obtained during customer-initiated telephone calls.
The consent procedure has been tested using our ElevenLabs telephone receptionist. Live SMS sending is pending activation.
2. How Customers Initiate Contact
Customers visit our public website:
Our customer-service telephone number is publicly displayed:
814-679-5096
Customers initiate telephone calls to SpearWerx for assistance with:
- Product information.
- Shopify orders.
- Shipping and tracking.
- General customer support.
Customers may request that specific information be sent by SMS.
Providing a telephone number or making a purchase does not constitute permission to receive text messages.
3. Verbal SMS Consent Procedure
Jennifer, the SpearWerx telephone receptionist, is configured to obtain explicit verbal permission before customer-requested SMS messages are authorized.
The customer must affirmatively agree to the messaging disclosure.
Exact Verbal Consent Script
Jennifer asks:
“Before I send that, do you agree to receive customer-service text messages from SpearWerx LLC, including the information you’ve requested? Message frequency varies based on your requests, and message and data rates may apply. You can reply HELP for assistance or STOP to opt out at any time. Our SMS Terms are available at spearwerx.com/sms-terms/, and our Privacy Policy is at spearwerx.com/privacy-policy/. Text messages are optional and aren’t required to make a purchase. Do you agree?”
This is the exact consent script used in the documented ElevenLabs demonstration. Both policy URLs reference the current SpearWerx WordPress pages.
The customer must provide explicit affirmative consent before any SMS message is authorized. The production SMS service remains pending activation, and no live messages are sent during consent demonstrations.
4. Affirmative Consent
After Jennifer presents the disclosure, she waits for an explicit affirmative response.
Acceptable responses include:
- “Yes.”
- “Yes, I agree.”
- “I consent.”
- “Yes, you can text me.”
Silence, uncertainty, or simply providing a telephone number does not constitute consent.
If a customer declines, SpearWerx does not send the requested SMS and offers an available alternative for receiving the information.
5. Mobile Number Confirmation
After obtaining affirmative consent, Jennifer requests or confirms the destination mobile telephone number.
For US telephone numbers, Jennifer requests the standard 10-digit number and repeats it for confirmation.
Customer consent is specific to the requested information and confirmed destination number.
6. Consent Documentation and Message Authorization
The intended production SMS workflow requires consent to be recorded before a message is sent.
The consent record is intended to include:
- Confirmed mobile telephone number.
- Explicit affirmative consent.
- Consent timestamp.
- Consent source: customer-initiated telephone call.
- Purpose of the requested message.
This documentation describes the intended authorization process. The production consent-recording and SMS-sending integrations must be verified before live messaging is enabled.
No live SMS should be sent without the required authorization and an operational messaging service.
7. SMS Consent Demonstration
The verbal consent procedure has been tested using the SpearWerx ElevenLabs telephone receptionist.
During the test, Jennifer presented the complete disclosure and waited for an affirmative response.
The tester replied:
“Yes, I agree.”
Jennifer then acknowledged the response and stated:
“Thank you. That completes the consent demonstration. No text message has been sent because our messaging service isn’t active yet.”
This demonstration verifies the conversational consent procedure. It does not represent an actual customer enrollment or successful SMS delivery.
8. Message Types and Restrictions
The SpearWerx SMS program is intended for customer-requested, non-marketing communications.
These may include:
- Verified shipping and tracking links.
- Shopify order status information.
- Requested product links.
- Customer support responses.
SpearWerx does not use consent to this program as permission for unsolicited marketing messages.
9. Customer Opt-Out and Assistance
Reply STOP to opt out of SMS messages.
Reply HELP for assistance.
Message frequency varies based on customer requests.
Message and data rates may apply.
Consent is not required to make a purchase.
10. SMS Terms and Privacy Policy
SMS Terms and Conditions:
Terms and Conditions – SPEARWERX JAVELINS- AEROJAV – AERO JAVELIN 250 Gram -450 Gram –
Privacy Policy:
https://spearwerx.com/privacy-policy/
11. Contact Information
SpearWerx LLC
13100 Juva Road
Union City, PA 16438
United States
Customer Service: 814-679-5096
Email: customerservice@spearwerx.com
Website: https://spearwerx.com/
End-to-End SMS Consent Demonstration
SpearWerx LLC — October 12, 2026
The following screenshots document an internal ElevenLabs text-mode demonstration of Jennifer, the SpearWerx AI receptionist, following the customer SMS consent process.
This test demonstrates the required disclosure, affirmative agreement, destination telephone number confirmation, and consent recording. No SMS message was sent during this demonstration.
Step 1 — SMS Disclosure and Customer Agreement
Jennifer presents the complete consent disclosure, including the messaging purpose, variable frequency, possible message and data rates, HELP/STOP instructions, SMS Terms, Privacy Policy, and optional consent. The participant explicitly agrees.
Step 2 — Destination Mobile Number Confirmation
Jennifer asks for the mobile telephone number that would receive the requested SMS. She repeats the number and obtains confirmation before recording consent.
Step 3 — Consent Successfully Recorded
After the participant confirms the number, Jennifer invokes the secure record_sms_consent tool. The backend returns success and records the consent status, message purpose, and timestamp.
Consent and Messaging Safeguards
SpearWerx obtains express consent during customer-initiated telephone conversations before sending requested customer-service SMS messages. Jennifer must confirm the destination mobile number before recording consent. Customers who decline SMS consent continue receiving assistance by telephone.
The demonstration above is a simulated test, not evidence of an SMS transmission or proof of live-call performance. Outbound customer SMS remains disabled pending approval of the applicable messaging registration.