SpearWerx LLC
Effective Date: October 11, 2026
SpearWerx LLC (“SpearWerx,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, purchasing our products, or communicating with our customer service team.
This Privacy Policy explains how we collect, use, protect, and disclose personal information, including information associated with our customer-service SMS messaging program.
Website: https://spearwerx.com
Contact Email: customerservice@spearwerx.com
Telephone: 814-679-5096
1. Information We Collect
We may collect the following information when you interact with SpearWerx:
- Name and contact information, including email addresses and telephone numbers.
- Billing and shipping information provided when purchasing products.
- Order numbers, purchased products, shipping status, and tracking information.
- Information voluntarily provided during telephone calls, customer support requests, or email communications.
- Mobile telephone numbers and SMS consent information when customers voluntarily request text messaging.
- Website usage information, including IP addresses, browser information, cookies, and similar technical data collected through our website and service providers.
Payment information is handled through our authorized e-commerce and payment-processing providers.
2. How We Use Your Information
SpearWerx uses collected information to:
- Process and fulfill customer orders.
- Provide shipping and tracking information.
- Respond to product inquiries.
- Assist with returns, warranties, and customer-service requests.
- Provide information about SpearWerx products.
- Send customer-requested SMS messages after obtaining appropriate consent.
- Maintain records necessary for customer service, business operations, security, and applicable legal obligations.
- Improve our website, products, and services.
We do not use customer-service SMS consent as permission to send unsolicited promotional or marketing messages.
3. SMS Messaging and Verbal Consent
SpearWerx offers customer-requested SMS messaging for order-related and customer-support communications.
Customers may request text messages during inbound telephone calls to our customer-service number, 814-679-5096.
Our telephone receptionist, Jennifer, explains the messaging service and requests explicit verbal consent before SMS messaging is authorized.
Customers must affirmatively agree to receive text messages and confirm their destination mobile telephone number.
SMS messages may include:
- Shopify order status information.
- Shipping updates and tracking links.
- Customer-requested product information and website links.
- Responses to customer-service inquiries.
Message frequency varies based on customer requests. Message and data rates may apply.
Customers may reply STOP to opt out of further SMS messages or HELP to request assistance.
Providing SMS consent is voluntary and is not required to purchase products or receive customer service.
SMS messaging is limited to the purposes for which the customer provides consent.
Additional program information is available in our SMS Terms and Conditions.
4. SMS Privacy and Non-Sharing Policy
We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.
Mobile telephone numbers and SMS opt-in consent information are not sold, rented, transferred, or shared with third parties, affiliates, or lead generators for their own marketing or promotional purposes.
SMS consent is specific to SpearWerx LLC and is not transferred to unrelated businesses.
Customer information may be processed by authorized service providers strictly to support the requested messaging service, including telecommunications providers and customer-service technology providers.
These providers are not authorized to use customer SMS consent information for their own independent marketing activities.
All categories of information sharing described elsewhere in this Privacy Policy exclude text messaging originator opt-in data and consent from third-party marketing or promotional sharing.
5. Customer Service Telephone Communications
SpearWerx uses telephone and automated customer-service technologies to respond to customer inquiries.
Information voluntarily provided during calls may be processed to identify customer requests, verify orders, provide shipping information, and assist with customer support.
Where customer consent information is collected, it may include the confirmed telephone number, consent response, time of consent, and purpose of the requested communication.
Customer information is used only for legitimate business and customer-service purposes, subject to this Privacy Policy.
6. Sharing Information With Service Providers
SpearWerx may share information necessary to provide its services with authorized providers supporting:
- E-commerce and order processing.
- Payment processing.
- Shipping and delivery.
- Website hosting and security.
- Customer-service operations.
- Telephone and SMS delivery.
These providers receive information only as needed to perform their services.
We do not authorize them to use customer SMS opt-in information for unrelated marketing or promotional activities.
We may also disclose information when required by applicable law, legal process, or legitimate security obligations.
7. Website Cookies and Analytics
Our website and e-commerce service providers may use cookies and similar technologies to support shopping functionality, improve website performance, maintain security, and understand website usage.
Visitors may be able to manage certain cookie preferences through their browser or available website privacy controls.
Some website features may not function properly when essential cookies are disabled.
8. Data Retention
We retain personal information only for as long as reasonably necessary to provide customer services, fulfill business obligations, maintain appropriate business records, resolve disputes, and comply with applicable legal requirements.
Where SMS consent records are collected, they may be retained as necessary to document customer authorization and compliance.
Information is deleted or securely disposed of when no longer reasonably required, subject to applicable legal obligations.
9. Data Security
SpearWerx takes reasonable administrative, technical, and organizational measures to protect customer information against unauthorized access, disclosure, alteration, and misuse.
However, no method of electronic transmission or storage can be guaranteed completely secure.
Customers should not provide passwords, complete payment card numbers, or other highly sensitive information through ordinary SMS messages.
10. Your Privacy Choices
Customers may contact SpearWerx to request information about personal data maintained in connection with their customer relationship, subject to applicable legal requirements.
Customers may also request corrections or deletion of eligible personal information.
Requests may be submitted to:
Customers who have opted into SpearWerx SMS messages may withdraw messaging consent at any time by replying STOP.
Withdrawal of SMS consent does not prevent customers from purchasing products or receiving customer support through other available channels.
11. Children’s Privacy
SpearWerx sells athletic equipment that may be purchased for youth athletes.
Our customer-service communications and online purchasing processes are intended to be conducted by adults or individuals authorized to make purchases.
We do not knowingly use information collected from children for unsolicited SMS marketing.
If a parent or guardian believes a child’s personal information has been collected improperly, they may contact customerservice@spearwerx.com.
12. Changes to This Privacy Policy
SpearWerx may update this Privacy Policy to reflect changes in its services, business practices, or applicable legal requirements.
Updated versions will be published on our website with a revised effective date.
13. Contact Information
For questions about this Privacy Policy, personal information, or SMS messaging practices, contact:
SpearWerx LLC
13100 Juva Road
Union City, PA 16438
United States
Telephone: 814-679-5096
Email: customerservice@spearwerx.com
Website: https://spearwerx.com
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